Widerrufsrecht

Temple of Nirvana — Return Policy

Last updated: 2026-05-04

At Temple of Nirvana, we want you to be fully satisfied with your purchase. If something is not right with your order, please review the guidelines below to ensure a smooth and fair resolution process.

1. 14-Day EU Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify:

Items must be unused, undamaged, and complete
Must be in original packaging, in resalable condition
Proof of purchase is required

Return shipping costs are the responsibility of the customer.

2. Damaged, Defective, or Incorrect Items (Important Time Limit)

We ask that you inspect your order immediately upon delivery.

If your item is:

Damaged
Defective
Missing parts
Incorrect item received

You must contact us within 7 days of delivery.

When reporting an issue, please include:

Order number
Item details
Description of the issue
Clear photo evidence

This allows us to process claims with our supplier efficiently.

3. Resolution of Issues

If your claim is approved, we may offer one of the following solutions:

Replacement item
Store credit
Refund (depending on supplier approval and situation)

Please note: resolutions depend on supplier acceptance of the claim.

4. Change-of-Mind Returns

For returns not related to defects or delivery issues:

Items must be unused, unopened, and in original packaging
Requests must be made within 14 days (EU customers) or 30 days total from delivery (non-EU customers, where applicable)
All returns require prior approval

Important:
Change-of-mind returns are subject to supplier acceptance. If the supplier does not accept the return, we may not be able to process a refund beyond store credit or alternative resolution.

5. Supplier Limitation Notice

Some of our products are fulfilled through third-party suppliers with strict return conditions.

In certain cases:

The supplier may only accept claims within a short inspection window (e.g. 3–7 days after delivery)
Late claims may not be eligible for supplier reimbursement
This may affect whether we can offer a refund or replacement

We always do our best to resolve issues fairly, but resolution depends on supplier acceptance in these cases.

6. Non-Returnable Items

We cannot accept returns for:

Perishable goods
Custom or personalized items
Hazardous materials
Personal care/hygiene items where packaging has been opened (e.g. cosmetics, essential oils), unless faulty
Sale items or gift cards